Refund Policy

1. Nature of the Product

BedsideBridge is a digital product. No physical product is shipped. Access is delivered electronically through a user account and becomes available after payment and activation. The platform may include tools such as a question bank, flashcards, practice modes, exam simulation, performance analytics, educational explanations, progress history, and other digital features.

2. Access Plans

BedsideBridge may offer defined access periods, including 90-day access and 180-day access. The access period begins after purchase and activation. Once the purchased period expires, the user must purchase a new plan to continue using paid features.

3. General Refund Rule

Because BedsideBridge is a digital product with electronic access, purchases are generally final once access has been activated. BedsideBridge does not guarantee refunds for change of mind, lack of use, failure to review the product description, personal expectations not met after access, academic performance, failure to pass an official exam, or dissatisfaction with the user's own performance.

4. Situations That Generally Do Not Qualify

• The user did not read the product description.
• The user expected features not advertised as included.
• The user changed their mind, no longer needs the platform, bought the wrong plan, or did not use the platform.
• The user did not obtain the desired academic, examination, licensing, or professional result.
• The user requests account deletion after access has been activated.
• The user shared, attempted to share, resell, copy, download without authorization, or distribute content.
• The account was suspended or restricted for violation of the Terms of Use.

5. Situations That May Be Reviewed

• Accidental duplicate charge for the same plan.
• Confirmed technical error that prevents access and cannot be resolved within a reasonable time.
• Failed activation after confirmed payment.
• Unauthorized charge, subject to investigation and verification.
• Other verifiable billing error.

6. Technical Problems

Users must contact support before requesting a refund for a technical problem. BedsideBridge must have a reasonable opportunity to investigate and correct the issue. Temporary interruptions, maintenance, device incompatibility, internet problems, outdated browsers, local settings, or user-side email issues do not automatically qualify for refund.

7. Account Deletion and Refunds

Account deletion does not automatically create a right to refund. If deletion is requested while a plan is active, the user understands that remaining access may be lost. Any related refund request will be reviewed under this Refund Policy.

8. Product Updates

During active access, BedsideBridge may add, modify, correct, update, remove, or reorganize content or features. Access to possible updates is included only while the license remains active. BedsideBridge does not guarantee that updates will be released during any specific period or that a feature will remain unchanged indefinitely.

9. Independent Educational Product

BedsideBridge is an independent educational study tool. It does not guarantee passing an official examination, obtaining a professional license, passing a course, completing a program, or achieving any external result. Outcomes are not a basis for refund.

10. Chargebacks and Payment Disputes

Users should contact BedsideBridge first to resolve purchase issues. BedsideBridge may respond to chargebacks or payment disputes with evidence of purchase, acceptance of terms, account activation, access history, usage records, support communications, invoices, technical records, and other relevant information permitted by law and the payment processor.

11. How to Request Refund Review

Refund review requests should be sent to support@bedsidebridge.com and include full name, account email, purchase date, plan purchased, detailed reason, and available evidence. BedsideBridge will review and respond within a reasonable time.

12. Refund Method and Changes

If approved, a refund will normally be processed to the original payment method. Bank and payment processor timelines are outside BedsideBridge's control. BedsideBridge may update this Refund Policy at any time.